A few years ago, we had the opportunity to articulate and define a set of Viridity values.
Our primary goal was to ensure these values were not vague, feel-good statements that would go ignored. Instead, they were intended to function as guiding principles for our organisational decision making. In times of uncertainty, these values offer us clear direction to help us make informed choices.
Together, we identified five values that underpin our approach to each other, our work, our clients and our business partners.
Our Values
Professional
We are knowledgeable, respectful and friendly. We take great pride in providing quality and customised service and support.
People Centric
Our team, clients and partners are at the heart of all we do. Collaborating with them to understand their individual needs and quirks allows us to deliver true value. This really makes our day!
Innovative
We'll investigate all available options and move mountains to find the best people and technology solution for both our client's and our own businesses.
Authentic
We do what we say we will, consistently and transparently. We have our client's and each other's back!
Making a Difference
We all live in this world together and we are committed to contributing to it and doing our bit, not just at work but out in our community too.
Professional
We are knowledgeable, respectful and friendly.
Each team member dedicates numerous hours every year to complete CPA or CA exams, fulfil CPD (Continuing Professional Development) requirements, attend industry events like Xerocon, and participate in other relevant training. This commitment ensures they possess the necessary skills to provide exceptional services.
Moreover, we assign a dedicated team member to every client, with additional support from at least one backup team member to guarantee service continuity. This approach allows us to engage with our clients personally, providing tailored support.
People Centric
Our team, clients and partners are at the heart of everything we do.
Our primary objective is to consistently prioritise the needs of both our clients and our team members, always striving to do the right thing. We achieve this not only through our meticulous processes and attention to detail but, above all, through our attitude.
The expectation is for each team member to demonstrate their expertise and genuine care for our clients’ businesses through every task and interaction. This commitment reflects our dedication to building solid and client-focused relationships.
Innovative
We’ll investigate all available options to find the best solutions for our clients, and for our own use.
The pace of innovation in the last 15 years has been nothing short of remarkable, with countless apps and technologies delivering immense benefits to thousands of small business clients. We’ve been a trailblazer as one of the first Australian practices to embrace platforms like Xero, Dext (formerly Receipt Bank), Unleashed, and numerous others.
By embracing innovation, we improve efficiency, accuracy and client service. Our ultimate goal is to provide our clients with accurate financial reports along with forward-looking insights that drive success in an increasingly dynamic world.
Authentic
We do what we say every single time, consistently and transparently.
Our client approach is rooted in authenticity and transparency. We collaborate closely to establish expectations and present a fixed fee proposal to build confidence and trust. We have a strong track record of delivering on our commitments while we also openly engage with our clients to address challenges and resolve them promptly.
Our commitment to genuine service extends beyond meeting client requests to deliver an authentic client experience by exceeding expectations.
Making a Difference
We’re committed to contributing our bit to our community and our world.
Over the past few years, we’ve willingly dedicated our time to volunteer with one of our valued not-for-profit clients during their fundraising events. This collective endeavour allows us to contribute our time and skills to assist our client in raising funds for their noble cause while fostering team unity. It truly is a win-win situation.
Team members also volunteer in their own time for a variety of activities, reflecting our commitment to make a positive impact in the community and demonstrate our dedication to corporate social responsibility.